Anyone can reduce churn through analytics

    The last time you stopped supporting a business, how did you do it? Did you send in a ‘Dear John’ letter, explaining why you are upset and what they did wrong? Did you declare it across social media? Probably not. Chances are you did make your unhappiness known through some correspondence and online […]

Three analytics myths brokers still believe

    Analytics is only for big companies. Analytics won’t improve a broker’s system. Analytics is pointless because it just means collecting more data. These views are still prevalent among insurance professionals, particularly brokers. In an industry that already operates on customer data, why take the risk of using analytics at a high cost and […]

A look back at SA’s 2020 risks

    By Sean Pyott, Managing Director of thryve I’m looking forward to reading IRMSA’s new risk report, due later this month. For several years, the IRMSA report has been the primary benchmark for summarising South Africa’s risk – developed because global risk reports don’t provide the nuance we need for a local context. That […]

January’s top Salesforce, Riskonnect, Tableau and other blogs

    How is data helping Starbucks change its operations? What can advisers do to boost their networks on LinkedIn? And could you use a quotable quote or two? Our monthly selection of blogs from thryve’s partners Salesforce, Riskonnect and Tableau, as well as other interesting articles we come across, have all the answers. So […]

CDPs will make 2021 the year of customer-centricity

    Write down the phrase ‘customer data platform.’ If you’re not familiar with this concept yet, you will get to know it during 2021. Customer data platforms (CDPs) represent a critical step towards using data more effectively to manage customer needs within a company. In fact, not just needs but everything relating to your […]

2021’s trend predictions for Insurance and Financial Services

    2020 started on quite a high. Global insurance premiums topped $5 trillion, according to Accenture1, and financial services could afford to worry more about technological disruption than market turmoil. But as has been the case countless times in human history, a plague arrived and upset everything. Last year will go down as one […]

What to expect from IRMSA’s 2021 Risk Report

    Since 2014, the Institute of Risk Management South Africa (IRMSA) has released an annual report focusing specifically on South Africa’s risk landscape. Soon to appear in its seventh edition, this report is already widely recognised as the definitive view on South Africa’s different risks, how they impact its people and industries, and what […]

December’s top Salesforce, Riskonnect, Tableau and other blogs

    2020 is nearly over, but there is still much to be said about risk management, analytics and customer management. Do risk managers have the right tools to manage larger budgets and more visible responsibilities? What advice do business leaders offer to create data-centric companies? What is a Customer Data Profile, and why is […]

The year’ Sense and Respond’ risk became a reality

  By Sean Pyott, MD of thryve   “Never let a good crisis go to waste,” said Winston Churchill, a quote that surfaced numerous times during 2020 – the living embodiment of crisis. I even used the quote in one of my first blogs of the year (Crisis vs Opportunity during the pandemic), though I […]

2020 – A Year For Modernization And Data

    By Neer Rama, Force Solutions Product Manager at thryve 2020 will go down in history for notorious reasons, most of which we’re very familiar with by now. But as I look across my blogs for the year, I can make the case that it’s also been a positive year in several aspects. The […]