Analytics is only for big companies. Analytics won’t improve a broker’s system. Analytics is pointless because it just means collecting more data. These views are still prevalent among insurance professionals, particularly brokers. In an industry that already operates on customer data, why take the risk of using analytics at a high cost and […]
23
Nov
Nov
By Sean Pyott, MD of thryve All good companies use data to make decisions. But it’s becoming apparent that a data-first organisation is a different animal. This realisation goes a long way to explain why many analytics ambitions fall flat. There are crucial differences between how we used to handle data to inform […]
17
Nov
Nov
By Neer Rama, Force Solutions Product Manager at thryve Customer behaviours are in flux, particularly due to the COVID-19 pandemic. Responding to its effects on our daily behaviour, the overwhelming number of consumers have changed the products and services they think are important. Three-quarters of people who are first-time users of digital channels […]
10
Nov
Nov
By Riaan Bekker, Force Solutions Manager, thryve Knowledge is power, and today the leading way to derive knowledge is through data analytics. Now, you may say: but we’ve been getting along just fine without data analytics of this sort, so why start now? That’s true, yet think of it in another way. Companies also […]
22
Sep
Sep
By Neer Rama, Force Solutions Product Manager at thryve It’s already feeling redundant to look at how the pandemic has impacted everything around us. And everyone agrees that technology and digitization are being propelled forward by those same needs. Yet the rate of change organizations now have to manage, and the role that […]
22
Aug
Aug
By Neer Rama, Force Solutions Product Manager at thryve Data can be a messy business. Bad data leads to bad results, which only amplifies when you try to use machine learning or other forms of artificial intelligence. Data should be organized in a way that fits the business outcomes you are trying to […]
15
Jul
Jul
By Riaan Bekker, Force Solutions Manager at thryve Churn is worse than not onboarding new customers. Acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one. Yet it can be pretty tough holding onto a current customer. In a perfect world, your services will always deliver […]
09
Jul
Jul
By Neer Rama, Force Solutions Product Manager at thryve Insurance loves data. It uses data to determine risk and carefully balance its models for maximum effect. This data culture is the key to overcoming a big problem for the industry: its lack of customer-centricity. Yet that is easier said than done, something that this […]
08
Jun
Jun
By Riaan Bekker, Force Solutions Manager at thryve Spreadsheets are very useful. Yes, they can be very narrowly defined and even encourage the silo cultures that exist between departments or teams. But they are also a very well-understood and widely-used business tool. Whether you want to use data more holistically or if you wish […]
13
May
May
By Riaan Bekker, Force Solutions Manager, thryve Data analytics are vital for a modern organisation. According to the Deloitte Analytics Advantage surveys, two-thirds of businesses regard analytics as strategically important. 62% say their analytics are tied to strategy, and 16% see it as their greatest benefit when launching key initiatives. But these statistics only underpin […]