Anyone can reduce churn through analytics

    The last time you stopped supporting a business, how did you do it? Did you send in a ‘Dear John’ letter, explaining why you are upset and what they did wrong? Did you declare it across social media? Probably not. Chances are you did make your unhappiness known through some correspondence and online […]

Three analytics myths brokers still believe

    Analytics is only for big companies. Analytics won’t improve a broker’s system. Analytics is pointless because it just means collecting more data. These views are still prevalent among insurance professionals, particularly brokers. In an industry that already operates on customer data, why take the risk of using analytics at a high cost and […]

January’s top Salesforce, Riskonnect, Tableau and other blogs

    How is data helping Starbucks change its operations? What can advisers do to boost their networks on LinkedIn? And could you use a quotable quote or two? Our monthly selection of blogs from thryve’s partners Salesforce, Riskonnect and Tableau, as well as other interesting articles we come across, have all the answers. So […]

CDPs will make 2021 the year of customer-centricity

    Write down the phrase ‘customer data platform.’ If you’re not familiar with this concept yet, you will get to know it during 2021. Customer data platforms (CDPs) represent a critical step towards using data more effectively to manage customer needs within a company. In fact, not just needs but everything relating to your […]

December’s top Salesforce, Riskonnect, Tableau and other blogs

    2020 is nearly over, but there is still much to be said about risk management, analytics and customer management. Do risk managers have the right tools to manage larger budgets and more visible responsibilities? What advice do business leaders offer to create data-centric companies? What is a Customer Data Profile, and why is […]

2020 – A Year For Modernization And Data

    By Neer Rama, Force Solutions Product Manager at thryve 2020 will go down in history for notorious reasons, most of which we’re very familiar with by now. But as I look across my blogs for the year, I can make the case that it’s also been a positive year in several aspects. The […]

Analytics and Customer Data – where to start?

  By Neer Rama, Force Solutions Product Manager at thryve   Customer behaviours are in flux, particularly due to the COVID-19 pandemic. Responding to its effects on our daily behaviour, the overwhelming number of consumers have changed the products and services they think are important. Three-quarters of people who are first-time users of digital channels […]

Analytics on tap: leveraging the cloud for data intelligence

  By Riaan Bekker, Force Solutions Manager, thryve Knowledge is power, and today the leading way to derive knowledge is through data analytics. Now, you may say: but we’ve been getting along just fine without data analytics of this sort, so why start now? That’s true, yet think of it in another way. Companies also […]

Beyond aspirations: how do we create ‘sense and respond’ risk management?

  By Sean Pyott, MD of thryve Last month, I reflected on the importance of risk managers and why they are in high demand right now. But what about companies – what kind of changes should they undergo to make better use of new risk management practices? It’s an important question because modern risk-management practices […]