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Risk Management Focused Customer Relationship Management

Risk management is not a homogenous discipline – it has many different approaches, which is why thryve developed its Risk Management-focused Customer Relationship Management (CRM) solution. Tried and tested by the industry’s best, it is the definitive all-in-one risk management CRM solution.

thryve’s industry-leading Risk Management CRM solution delivers a suite of intuitive, risk-oriented tools and framework that improves productivity and cross-functional insight. Use it to increase revenue or sales, improve customer service and business efficiency, while still reducing costs, building customer loyalty and ultimately expand your market share.

Insurance Renewal Exposure Data Gathering

Renewal exposure is an important factor in projecting the strategy and roadmap of insurance underwriters and brokers. Yet it is also a time-consuming task that runs the risk of aggravating customers – an activity that requires focus but also fast resolution. Applying its deep pool of experience in the insurance sector, thryve developed its Insurance Renewal Exposure Data Gathering solution.

Reduce the time and effort you devote to gathering and managing renewal data with this innovative tool. It simplifies processes and improves data quality, streamlining the insurance renewal process by reducing the time and effort spent on gathering and managing renewal data.

Insurance Claim Administration

The administrative demands around insurance claims can be a major process bottleneck and cause significant resource consumption. It is also a delicate touchpoint with customers, so a poor claim administration environment risks churn and losing market share.

thryve’s Insurance Claim Administration solution exists specifically to tackle this buron and change it into a vibrant engine for business success. Our solution improves the accuracy and processing productivity behind claims. It is scalable and can grow as the business demands, ensuring consistent and personalised service throughout the claims journey.

Advanced Insurance Aggregate Erosion Tracking and Management

Success in the insurance world requires the careful management of resources to ensure liquidity and room to expand. This is a daunting requirement, in response to which thryve developed its Advanced Insurance Aggregate Erosion Tracking and Management solution.

Manage every aspect of your insurance program. When an event happens, verify its coverage across the many stakeholders. Keep track of coverage across an ecosystem of carriers, claims, policies and brokers. Our solution helps manage your policies, deliver better analysis and deeper insight– and ultimately reduce the total cost of risk.

Insurance Claim Settlement Bordereau Management

Spreading risk is a crucial part of a successful policy underwriting business. Bordereau arrangements are linchpins for such arrangements, but they can also complicate matters when claims need to be settled. thryve’s Insurance Claim Settlement Bordereau Management solution takes the complexity out of these arrangements and gives your people the insight they need to process such claims effectively.

Manage, verify and analyse bordereau data in a meaningful way, securing a competitive advantage and profitable growth for your business. Whereas old, outdated systems require great effort to standardise imported data from various formats, our solution manages multiple sources seamlessly. It is also very effective at handling complex data where underlying risks cannot be easily identified.

Marine Certificate Management

The issuance of marine certificates is a crucial cog in global shipping, yet it remains a painfully laborious paper-based process, full of opportunity for mistakes and unsavoury activities. Leveraging our deep knowledge of this sector, thryve developed our Marine Certificate Management solution that removes paper from the value chain without disrupting the processes your staff rely on.

Our solution removes the requirement of issuing and distributing paper-based certificates, replacing them with digital copies that are managed from a central platform. Easy to deploy, complimentary to staff processes and with no risk of upsetting other business systems, our Marine Certificate Management solution revolutionises this niche sector without fuss or drawbacks.

Insurance Focused Customer Relationship Management

Insurance is all about relationships and insurance companies rise and fall on their ability to manage those. Yet most customer relationship management (CRM) systems do not take these nuances into consideration. thryve offers a specialised CRM suite for insurance professionals to manage the complex demands of personalised service.

Manage customer accounts, track sales leads, conduct and monitor marketing campaigns. Provide post-sale service and more with this suite of tailored tools that will appeal to anyone from global underwriters to one-person brokerages. Access all the sales and customer service tools needed to acquire and maintain an intimate knowledge of customers and their history.

Marketing Management

Understanding and responding to the market is crucial if your business will continue to grow. Marketing management is absolutely crucial for every business which is why thryve has developed its Marketing Management solution, a scalable and easy-to-deploy suite that puts your marketing teams in charge of their efforts.

Make more informed decisions with strategic marketing management tools to increase leads, boost sales and enhance productivity. Develop and deploy strategic marketing management processes, gather marketing data, tweak marketing performance and accomplish much more. By tracking and analysing customer activities, your people can build effective strategic marketing plans in no time, supported by digital tools that do the heavy lifting so your staff can focus on creative plans that increase leads, boost sales and transform your business.

Sales Operations Management

Automate complex business processes with drag-and-drop simplicity. thryve’s Sales Operation Management solution provides this through professional sales operations management software as a service. Customize and automate sales processes by making data-driven decisions every step of the way.

Take full control of sales and related processes with this intuitive solution. Designed to get results as quickly as possible, this has been designed for business users to engage with easily. Arrange and design processes with drag-and-drop ease, charting the workflows that guide sales agents. Automating complex business processes or even routine manual tasks such as orders or proposals. Create more time for your sales teams, delivered from a software service that thryve continually maintain and improves with no risk to its customers.

Lead Generation Nurturing and Administration

Automate and streamline led generation functions with this innovative solution. Business is all about relationships, which need attention in order to grow and stay strong. Nurturing relationships with potential clients can offer many potential leads, but they require special care and focus to deliver.

thryve’s Lead Generation, Nurturing and Administration solution caters specifically for this. It helps develop and maintain relationships with customers at every stage of their journey. This includes marketing and communications messaging, as well as alert triggers pertaining to customer behaviour or predetermined schedules. Offered as a software service, this solution unleashes lead generation and management capabilities that can be automated and pursued with confidence.

Customer Service Management

Manage and analyze customer interactions and data throughout the customer lifecycle. thryve’s Customer Service Management solution improves business relationships with customers, assists in customer retention, and drives sales growth.

The company-client relationship is the most important factor in determining business success. A happy customer is not only content but prone to share their experiences with colleagues and peers. Strengthening customer relationships is fundamental to this pattern emerging, which is why every business should have a solution that offers effective analysis, communication, automation and alerts to manage customer satisfaction, deliver on their service expectations and create a sense of approval. thryve’s software service provides all of this through a low-risk platform deployment that can be customised to suit our customers’ bespoke requirements.

Salesforce Application Development

Salesforce is undeniably one of the most powerful business platforms shaping the destinies of today’s organisations. As an approved Salesforce developer and implementation partner, thryve is experienced in building applications for this remarkable platform.

Extends your CRM’s reach and functionality with a custom-developed application that fulfils a variety of business objectives. Automate processes, help customers find important information, engage employees, extend your sales and service capabilities – the power of applications is ready to serve your requirements. By leveraging the Salesforce platform environment, such applications are simple to deploy and very comfortable with change. It ensures that the underlying technologies will never get old or create lock-in. An application developed for Salesforce will continue to deliver value as long as your company needs it. thryve’s Salesforce Application Development services can put this powerful platform to work for you.

Salesforce Mobile Application Development

Salesforce is synonymous with the rise of mobile-centric business environments, enabling your employees and customers to access relevant business functions from their mobile devices. thryve’s status as an approved Salesforce developer includes the capability to deliver fully custom mobile apps with any language or framework on the Salesforce platform.

Mobile apps can transform every part of your business. They can render employees more productive, keep customers close to you and boost the success of your partners more successful. Yet there are many considerations and hidden risks when embarking on mobile development, which is why a number of business app projects fail to deliver on expectations. But the Salesforce platform takes care of many of these pitfalls, while thryve’s experienced team of developers and business analysts deliver on the rest. Harness the incredible potential of mobile apps for your organisation with thryve’s Salesforce Mobile Application Development solution.

Salesforce Integration Development

A defining pedigree of leading modern business platforms is their capability to integrate disparate data sources. Salesforce is an undisputed leader in this regard: it can bring together disparate systems — data that lives in external ERP, Supply Chain, HR, or on-premises software like SAP, Oracle, and Microsoft — to build a unified view of your customer.

As a Salesforce developer, thryve offers the skills, business experience, toolsets and such to dramatically reduce integration time to unlock and modernize back-office systems. Aggregate and analyse not only internal data, but start drawing from third-party sources including your supply chain, valued partners and public sources such as pricing data or social media sentiment. With Salesforce at the centre and through thryve’s integration prowess, no data is too big or esoteric to be used to your company’s benefit.

Integrated Risk Management

In an interconnected world, it is folly to still treat risk as a siloed function. It ought to encompass the entire organisation and provide insight at regular-enough intervals to help inform strategy. In the past, this was just a pipedream. But today integrated risk management is not only possible, but it’s also a definitive competitive edge.

Using its considerable experience and partnerships in the GRC space, thryve can unify all areas of risk effectively and efficiently, reducing costs and enabling insights. Our platform solution provides risk-assessment that can be automated and unified, providing critical insight into all the strategic and operational risks across the enterprise. Customised to your risk requirements and business drivers, our Integrated Risk Management solution can visualise complex data to show what is being done to manage these risks and build alignment with the risk tolerance of the organisation.

Enterprise Risk Management

Risk and strategy go hand in hand, which is why a poor view of enterprise risk creates barriers for the organisation’s ambitions. But this is very difficult to address in the sprawling estate of enterprises, where silos, business units and many other individual components tug and twist against the mothership.

We leverage our GRC experience at thryve to bring together all the significant risks of an organization, in a way that enables the organization to most effectively manage them. Your organisation’s key objectives are supported through our processes of risk identification, assessment, mitigation, and monitoring. Reduce volatility and surprises with a clear view of what your enterprise’s rick landscape looks like, without disrupting contributors and their related processes. thryve’s Enterprise Risk Management solution is a technology marvel that creates a single view of organisational risk with granular detail, without rocking the boat.

Risk Management Information System

Risk is one of the most crucial functions in a business, yet managing it is also among the most demanding. When the business needs a view of its opportunities, it looks towards risk managers to help paint that picture. In order to help organisations lower their total cost of risk, risk managers need to be able to immediately cross-examine their risk and insurance data. Traditionally this is a costly and slow process that can struggle to deliver results at the pace the business is evolving. But that can be turned around entirely with the right solution.

thryve’s Risk Management Information System is such a solution. It empowers risk decision-makers with leading-edge technology, accelerating the consolidation of data across the organisation’s silos and automating processes to speed up delivery. From here managers can access more advanced features, such as personalised reporting and predictive analytics. Reduce losses, test mitigation strategies, improve costs and feed risk data to the business at the pace it desires.

Environment, Health and Safety Management

Every organisation is caught between two forces: those that deliver direct revenue value and the operational necessities to maintain those pipelines. The latter are often ‘grudge’ functions: necessary evils to some but nonetheless crucial for successful and compliant operations. For many, managing Environmental, Health and Safety risks would qualify as they are notoriously specialised and yet very important.

thryve’s Environment, Health and Safety Management solution combines the worlds of risk managers and safety professionals into one seamless and engaging platform. It serves as a single home for aggregating related data and serving insights to all the stakeholders. Our solution also lets these functions expand into other areas, such as tapping business intelligence features to further align with company strategy. Take the grudge out of Environment, Health and Safety through improved processes, automation and cross-collaboration, provided by our best-of-breed solution.

Audit and Assessment Management

Audits and Assessments are common across an organisation, but that is often where similarities end. The scope, methods and outcomes of different audit requirements vary tremendously, which can instil doubt where there a uniform approach to it is even possible. But organisations like uniformity because it reduces complexity and costs. Is it possible to have those and still not limit the abilities of your audit and assessment requirements?

At thryve, we developed our Audit and Assessment Management solution specifically to answer this call. It’s a unified platform that presents common audit and assessment components to all. These include the ability to identify an audit subject, develop an audit plan, documentation of the audit, agreement on any audit finding, oversight of finding remediation, and reporting to an Audit Committee. But it also includes the flexibility to align these components with any specific auditing and assessment needs. Our solution lets your audit and assessment functions speak with their own voice yet still toe the line of the organisation.

Compliance And Regulatory Management

Compliance and Regulations are both major drivers for organisations. They can also pose major risks if not managed properly. Yet because they are not part of core business and revenue drivers, these often become rubberstamp exercises – at the risk of the company.

thryve’s Compliance and Regulatory Management Solution helps take back control with a coordinated approach that extends across the entire organisation. Capable of focusing on any number governances, company policies, controls and sources of risk, our solution connects the silos of risk management. Capable to scale and focus as demanded, we help ensure that you not only stay on top of compliance and regulation, but turn these from grudge elements to success drivers for your company.

Business Continuity Management

It really doesn’t matter how big or strong your business is: a single disaster could take it down. As can a number of small disasters: from natural events to fires and infrastructure failure to key staff leaving your business – there are numerous ways your business’ continuity can be affected.

Past approaches to business continuity and disaster management have been limited, leaving the rest up to luck. But thryve’s Business Continuity Management solution can take away the ambiguity and uncertainty by providing a top-down view of related risks and mitigation strategies. By bridging silos it can reveal hidden risks and opportunities that impact your company’s resiliency. Our solution facilitates the creation of an ongoing BCM strategy that can evolve as your organisation does.

Healthcare Risk Management

Healthcare risk management is a highly specialised field, filled with additional regulations and other concerns. It is also a crucial touchpoint for many customers as well as a high-cost environment where margins can quickly thin out and evaporate. These are characteristics that can’t be solved by just any solution.

thryve’s Healthcare Risk Management solution brings the sector’s unique demands together with best risk practices to offer a capable, flexible, intuitive and robust healthcare risk management reporting technology. Safe, secure and compliant, its scalable nature connects effortlessly with healthcare environments, reducing their complexities to most effectively deliver better risk mitigation and projection.

Cyber Risk Management

Cyber risk is the new kid on the block and to many, it instils a level of fear and uncertainty they are not used to. Computer systems reach so deeply into modern organisations that they can be indistinguishable from the business functions they support. If something goes wrong at the cyber level, it can cascade in devastating fashion – comparable to natural disasters. From reputation damage to losses that can kill an enterprise, cyber is a dangerous risk if it can’t be managed and mitigated.

We designed our Cyber Risk Management by combining thryve’s respective insights in the GRC and technology markets. Manage all areas of cyber risk with this comprehensive cyber risk management tool that considers the dynamic digital framework, from data breach risks to reputational damage results. Everything from company policy, standards, frameworks and controls with assurance through self-assessment and gap analysis are incorporated into a single solution that makes cyber risk management intuitive even for people with less inclination to know their bits from their bytes.

Risk Data Visualization

A picture tells a thousand words, which is why visualisation has become so vogue across companies of every size. The abilities to quickly spot anomalies or trends and drill into areas of interest are great timesavers and greatly sought after. But if you have ventured into the world of data visualisation before, you know it’s a mixed bag – particularly when it comes to visualising risk data.

thryve not only has a deep grasp for the value of visualisation and the technologies that drive it, but we also leverage our GRC experience to know what is often right and wrong about risk data visualisations. Our Risk Data Visualisation solution incorporates your data and is set to your processes to deliver effective and sophisticated visual representations. Utilising web-based integrated risk management technology, our solution can be customised, deployed and scaled as you require. Be it infographics, dials and gauges, geographic maps, sparklines, heatmaps, pie charts or more, let us help you create the visualisations that make sense for you and your stakeholders.

Hazard Profile Assessment Management

Natural hazards always pose a risk to organisations and disaster and natural hazard governance has become a significant policy and legislative focus in South Africa since the early 1990s. Managing natural hazards and their associated risks is a very crucial yet demanding activity that can be subject to many variables, including appropriate mitigating strategies that aren’t a strain on costs.

thryve’s Hazard Profile Assessment Management solution is designed to deal specifically with the unique and broad challenges associated with this discipline. It aids in the development of different hazard profiles and the weighting of risks across the dynamic factors that are typical of natural and other hazards. Build using web-service technologies, out solution is quick to deploy and scale, not to mention align with your internal processes and data. It also enables the easy gathering of external data related to hazards, including value chain visibility to expand the scope of risk determinations.

Property Risk Surveys Management

Property is without a doubt one of the best assets any organisation could control or manage. A cornerstone of market appreciation dynamics, good property management can lead to stronger valuations, extra leverage in financial discussions and help your organisation expand, not to mention act as revenue streams through tenants or property sales. But property can also pose many risks, particularly if they are not surveyed properly.

At thryve, we ensure your property is compliant, maintained and that all risk exposures are effectively managed. Our Property Risk Surveys Management solution is a central hub for gathering collating and actioning survey data to determine your real estate portfolio’s risk profiles. Survey questions are designed to generate data around how your organisation is managing property risks as a component of its overall risk management efforts. Using best-of-breed technology, deployed as a savvy and scalable platform service, effectively manage and maintain all property risk exposures and ensure your property is compliant.

Supply Chain Risk Management

Supply chains have risen in importance, especially as governance considerations have extended the scope of companies to include the activities of their peripheral partners. There are also more directly impactful reasons to manage your supply chain more closely, such as avoiding overstock or hunting for efficiencies that can lead to lower costs and faster throughput.

thryve’s Supply Chain Risk Management solution exists for these exact reasons. Manage both everyday and exceptional risks along the supply chain, based on continuous risk assessment in order to reduce vulnerability and ensure continuity. From products and services to the facilities that suppliers use, include everything to create a single truth about supply chain activities and risks. Our solution customises and scales with ease to help cover this very demanding yet crucial aspect of business management.

Insurance Administration

Insurance administration is a broad-based discipline where nuance and context count if you want the correct results. With such bespoke requirements, it is challenging to find tools that complement them and often even the most sophisticated organisations still resort to spreadsheet and paper calculations that are woefully under equipped to perform in today’s fast-paced world.

thryve has used its experience with the insurance sector to build our Insurance Administration solution. Using the powerful Salesforce platform, we can customise and deploy a service that fits your administration needs perfectly. Expect a highly configurable policy and claim management and administration system covering any insurance class from incident capture, financial reserve management within limits and deductibles to final settlement. Built-in drag-and-drop reporting and dashboard analytics makes this an intuitive tool for business managers regardless of their technology acumen.

Insurance Certificate Management and Administration

The issuance of insurance certificate fulfils various requirements across numerous sectors and use cases. When contractual obligations are not met, it exposes involved parties to the risk of breach of contract as well as uninsured liabilities. Often these situations can be avoided if there is proper administration involved.

thryve’s Insurance Certificate Management and Administration solution offers tools to quickly and easily diagnose, track, action and resolve issues. It provides comprehensive reporting, yet is not time intensive or complex. Designed to save administrators time and energy, our solution keeps you on top of insurance certificate requirements for your customers’ and your own peace of mind.

Insurance Policy and Program Administration

Insurance policy and administration portfolios oversee the beating heart of any underwriter or brokerage. If you don’t know what is going on in this sensitive area, how much do you really know about your business? But to attain such a level of insight is very labour-intensive, burdened with many information channels, and requires rigorous systems to support it.

thryve aims to take the pain out of this crucial area through our Insurance Policy and Program Administration solution. We designed it to simplify and streamline your insurance portfolio and the entire value chain associated with it. The solution’s comprehensive tools support your growth, operational efficiencies and market demands, utilising the best in technology to boost visibility, automate processes and integrate the numerous data channels which inform your policy portfolios.

Advanced Insurance Premium Allocation Management

Risk is best dealt with when spread around, thus limiting exposure. This also applies to the costs associated with mitigating risks, in this case specifically the premiums paid towards insurance policies. Allocating premiums among multiple parties makes sense, especially for complex assets, but it is also a minefield of satisfaction shortfalls. Is it possible to please all parties when allocating premiums?

The answer is yes – if you deploy thryve’s Advanced Insurance Premium Allocation Management solution. A robust, flexible allocation system, it provides a crystal clear audit trail and improved efficiency. Allocate insurance premiums, fees and other charges among participants in an equitable manner, with increased control over charges, consistency over time and improved efficiency.

Salesforce Enhancement

Salesforce is one of the greatest business inventions of the 21st century. A hugely powerful and flexible platform, it caters services, reliability and stability perfectly aligned to the opportunities today’s digital world offers all organisations. But you already know that. What you want to know is whether Salesforce can power your new idea.

As a registered Salesforce consulting partner, thryve can enhance your Salesforce system with any unique requirements your business may have. Our Salesforce Enhancement solution isn’t limited to development: we also bring our business insights, gathered from our customers and our own experiences, to the table. This ensures that we connect the dots between your vision and Salesforce’s capabilities.

Risk Standards Compliance Management

Technicality is the hallmark of the compliance world, where many different standards and regulatory requirements can heavily impact budgets and time horizons. Getting compliance right is often a major cost centre, especially when establishing and promoting risk standards across various departments, business units and other silos. The more a business can streamline its risk standards to adhere to compliance requirements, the smoother its journey will be.

We use our deep experience at thryve around risk and compliance to power our Risk Standards Compliance Management solution. Quick to deploy, it serves as the nexus to predict and manage risks while adhering to laws, regulations as well as company policies and procedures. From development to documentation and implementation, create a one-stop-shop for your company’s risk standards that reduces costs, removes risk and builds certainty.